Refund & Return Policy

Last Updated: November 2026

At Laali Makeup, customer satisfaction is important to us. We want you to enjoy shopping for your favorite beauty and skincare products. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Due to the personal care and hygiene nature of our products, we can only accept returns under specific circumstances. Products may be eligible for a return or replacement if:

• You received a damaged or defective product.
• You received an incorrect item that differs from your order.
• Your order arrived with missing items.
• The product has a verified issue that makes it unusable.

2. Non-Returnable Items

For hygiene, safety, and product quality reasons, the following items are generally not eligible for return or exchange:

• Products that have been opened, used, or tested.
• Skincare, makeup, body care, and haircare products with broken seals.
• Fragrances that have been opened or used.
• Products damaged due to improper handling after delivery.
• Items purchased during final sale or clearance promotions, unless defective or incorrect.

3. Reporting Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To help us resolve your issue quickly, please provide:

• Your order number.
• Clear photographs or an unboxing video showing the issue.
• A brief description of the problem.

Our team will review your request and guide you through the next steps.

4. Refunds

If your refund request is approved, we will notify you and explain the refund process.

Approved refunds will be processed through the original payment method where possible, or through another mutually agreed payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

5. Exchanges and Replacements

If you receive an incorrect, damaged, or defective product, we may offer a replacement or exchange, subject to product availability and approval of your request.

If the same product is unavailable, we may discuss an alternative solution or refund with you.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been processed or dispatched.

Once an order has been dispatched, it may no longer be eligible for cancellation.

7. Delivery and Shipping Charges

Original delivery charges are generally non-refundable, except where a refund is required under applicable law or where the issue is caused by our error.

If a return or replacement is approved due to an incorrect or damaged item, our team will explain the applicable return shipping arrangements.

8. Refund Request Rejections

Laali Makeup reserves the right to decline return or refund requests that do not meet this policy's eligibility requirements or where sufficient evidence is not provided. All requests will be reviewed on a case-by-case basis, subject to applicable consumer protection laws.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact our customer support team:

Thank you for shopping with Laali Makeup. We appreciate your trust and support!